Draft placeholder.

This page is a draft placeholder and will be replaced by legal documentation before launch.

Not a legal document

The list below records what the final client agreement is expected to cover. It is not a contract, and it must be drafted properly before any client work begins.

Intended contents

Scope of work for each package, and what falls outside it.
Consent and access: what we may access, when, and how permission is recorded and withdrawn.
Hardware supply, ownership, warranties and who is responsible for failure.
Fees, payment terms, travel charges and the audit-fee credit.
Membership terms: response expectations, renewal, notice and cancellation.
Confidentiality obligations on both sides.
Limitations of liability, and an explicit statement that no security outcome is guaranteed.
What happens on termination, including handover of the household technology record.
Complaints procedure and governing law.

Outstanding items

[Professional indemnity and cyber-insurance details to be confirmed]
[Liability caps to be set with legal advice]
[Subcontractor and partner terms to be prepared]
[Consent and access schedule to be drafted]

Our stated boundaries in the meantime are set out under How It Works.