Frequently asked questions
Answers, including the inconvenient ones.
Where an answer genuinely depends on your final setup, we say so rather than guessing on your behalf.
Private AI
What the home system is, and what it honestly is not.
Privacy, discretion and your data
What we can see, what we keep, and what we refuse to do.
Devices, accounts and incidents
The practical questions that come up on ordinary days.
Working with us
Scope, coverage, other advisers, and the limits of the service.
Still unanswered?
If your question is not here, it is probably a good question. Ask it in the notes field when you request a private introduction. We will answer it plainly before any work is proposed.